We commit to providing for our customers and partners reliable and robust products and services. We are constantly improving our software to make good solutions even better, and we stand ready to provide real-time upgrades and situation-specific enhancements.
Our standard installation agreement provides up to a year of free support for embedded solutions. This support covers periodic upgrades and patches to the application software, and hands-on attention when errors arise. We maintain a list of common issues that custom.
Not all “issues” are bugs. Sometimes the configuration of a particular client server requires some additional work with the software to get it “tuned” to local requirements. We don’t send you our software and abandon it: we are proud of it and want you to enjoy it, so we make sure it works well.
We provide emergency phone support around the clock at 310-955-4400 in North America, and +34 918 295 255 in Europe.
Our support website, at http://support.atmegroup.com, is available at all hours. There you can consult answers to frequently asked questions, chat with a support engineer, or submit information about a problem your system has encountered.
We will respond promptly to your questions and give you quick feedback on your issues.
If the problem you have met is a software bug, we will help you with a workaround while we create, test, and provide a fix for it. If it is a matter of “tuning” the server and the software, we are experts at that and can help you get everything running well very quickly.